Wholesale EU - General terms and conditions

The conditions define and specify the rights and obligations of the seller, which is the company

• RONITAN s.r.o
• online shop lcddispleje.cz
• Wholesale in the EU under the deviceparts.eu domain
• Údolní 36 , Štýřice 60200 Brno
• Identification number: 029 38 553
• VAT number: CZ 02938553
• Complaint sheet
• Withdrawal from the purchase contract

and buyer (customer, consumer)

All contractual relationships are concluded in accordance with the legal order of the Czech Republic. If the contracting party is a consumer, relations not regulated by business conditions are governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a consumer, relations not regulated by business conditions are governed by the Civil Code (No. 89/2012 Coll.).

Definitions

seller is a business company RONITAN s.r.o. is a person who, when concluding and fulfilling the contract, acts as part of his business or other business activity. It is an entrepreneur who directly or through other entrepreneurs delivers products or provides services to the buyer.

The customer of our online store is the buyer . Due to the applicable legislation, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer.

A consumer buyer or just a consumer is any person who, outside the scope of his business activity or outside the scope of the independent exercise of his profession, concludes a contract with an entrepreneur or deals with him in any other way.

A buyer who is not a consumer is an entrepreneur. Any person who concludes contracts related to his own business, production or similar activity or in the independent performance of his profession, or a person who acts on behalf of or on behalf of an entrepreneur is also considered an entrepreneur.

Purchase contract

If the buyer is a consumer, the proposal to conclude a purchase contract (offer) is the placement of the offered goods by the supplier on the website, the purchase contract is created by sending the order by the buyer-consumer and accepting the order by the supplier. The supplier will immediately confirm this acceptance to the buyer by an informative e-mail to the specified e-mail address, but this confirmation does not affect the formation of the contract. The resulting contract (including the agreed price) can be changed or canceled only based on the agreement of the parties or on the basis of legal reasons.

Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, also taking into account the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking the "Send order" button.

If the buyer is not a consumer, the proposal for concluding a purchase contract is the order for goods sent by the buyer, and the purchase contract itself is concluded at the moment of delivery of the seller's binding consent to the buyer with this proposal.

By concluding the purchase contract, the buyer confirms that he has familiarized himself with these terms and conditions and that he agrees with them. The buyer is sufficiently informed of these terms and conditions before placing the order and has the opportunity to become familiar with them.

The period for handling complaints is suspended if the seller has not received all the documents required for handling the complaint (parts of the goods, other documents, etc.). The seller is obliged to request additional documents from the buyer in the shortest possible time. The deadline is suspended from this date until the requested documents are delivered by the buyer.

Among other things, the seller reserves the right to cancel the order or part of it before the conclusion of the purchase contract, based on an agreement with the buyer, in the following cases: the goods are no longer manufactured or delivered or the price of the supplier of the goods has changed significantly. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address and the Purchase Agreement will not be concluded.

Any consumer rights cannot be applied to gifts that are provided completely free of charge. Such goods meet the terms of the Gift Agreement and all standards according to the applicable legislation of the Czech Republic.

Rights from defective performance

The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of Act No. 89/2012 Coll., Civil Code).

The seller is responsible to the consumer that the item has no defects upon receipt. In particular, the seller is responsible to the consumer that at the time the consumer took over the item,

• the thing has the properties agreed upon by the parties and, in the absence of an agreement, those properties which the seller or manufacturer described or which the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
• the item is suitable for the purpose for which the seller states its use or for which the item of this type is usually used,
• the quality or design of the thing corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
• is a thing in the corresponding quantity, measure or weight and
• the matter complies with the requirements of legal regulations.

If the item does not have the above-mentioned characteristics, the consumer may also request the delivery of a new item without defects, if this is not unreasonable due to the nature of the defect, but if the defect concerns only a part of the item, the consumer may only request the replacement of the part; if this is not possible, he can withdraw from the contract. However, if this is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the consumer has the right to have the defect removed free of charge. The consumer has the right to the delivery of a new item or the replacement of a part even in the case of a removable defect, if the item cannot be used properly due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the consumer also has the right to withdraw from the contract.

If the consumer does not withdraw from the contract or does not exercise the right to the delivery of a new item without defects, to the replacement of its component or to the repair of the item, he can demand a reasonable discount. The consumer has the right to a reasonable discount even if the seller cannot deliver a new item without defects, replace its part or repair the item, as well as if the seller does not remedy the situation in a reasonable time or if the remedy would cause significant difficulties for the consumer.

The right of defective performance does not belong to the buyer, if the buyer knew before taking over the item that the item had a defect, or if the buyer himself caused the defect.

The consumer is entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt. If a defect becomes apparent within six months of receipt, it is considered that the item was already defective upon receipt.

Additional rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.

The Consumer's right to withdraw from the contract

If the purchase contract is concluded using means of distance communication (in an online store or by e-mail), the consumer has the right, in accordance with § 1829, paragraph 1 of the Civil Code, to withdraw from the contract without giving a reason within 14 days of receiving the goods (in the event that the subject of the purchase contract is several types of goods or the delivery of several parts, this period starts from the date of acceptance of the last delivery of goods). Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence.

In the event that the consumer wishes to withdraw from the contract within 14 days according to the previous paragraph, he contacts the seller and preferably states in writing that he is withdrawing from the contract, ideally with the order number, date of purchase and account number for the refund. Note: Money can also be returned in cash at the company's headquarters or at one of the establishments.

To withdraw from the purchase contract, the consumer can also use the form provided by the seller, which forms an appendix to these terms and conditions. Withdrawal from the purchase contract can be sent by the consumer to, among other things, the address of the seller's premises or the seller's e-mail address Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript., in the case of wholesale sales abroad within the EU to the address: Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript.

In the event that the buyer withdraws from the contract according to the previous paragraphs, the seller will return the funds received from the buyer (except for the amount representing additional costs for the delivery of the goods incurred as a result of the buyer's chosen method of delivery of the goods, which is different from the cheapest standard method of delivery of the goods offered by the seller) to 14 days from withdrawal from the purchase contract by the buyer, in the same way as the seller received them from the buyer, unless the buyer specifies otherwise. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he has sent the goods to the seller.

the provisions of the Act on withdrawal from the contract within a period of 14 days cannot be understood as the possibility of free loan of goods. In the case of exercising the right to withdraw from the contract within 14 days of taking over the performance, the consumer must hand over to the seller everything that he obtained on the basis of the purchase contract within 14 days of withdrawing from the contract. If this is no longer well possible (e.g. the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be issued. If the returned goods are only partially damaged, the seller can assert the right to compensation for damages against the consumer and offset his claim against the returned purchase price. In such a case, the seller is obliged to prove the resulting damage. In such a case, the seller only returns the reduced purchase price to the consumer.

On the purchase price to be returned to the buyer, the seller can include the costs actually incurred in connection with the return of the goods.

In accordance with § 1837 of the Civil Code, the consumer does not have the right to withdraw from the contract in particular, in the case of contracts:

• on the provision of services, if they were fulfilled with his prior express consent before the expiration of the period for withdrawal from the contract and the entrepreneur informed the consumer before concluding the contract that in such a case he does not have the right to withdraw from the contract,
• on the delivery of goods or services, the price of which depends on fluctuations in the financial market, independent of the entrepreneur's will, and which may occur during the period for withdrawing from the contract,
• about the delivery of alcoholic beverages, which can only be delivered after thirty days and the price of which depends on fluctuations in the financial market independent of the will of the entrepreneur,
• on the delivery of goods that have been modified according to the wishes of the consumer or for his person,
• on the delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery,
• on repair or maintenance carried out at the place designated by the consumer at his request; however, this does not apply in the event of subsequent repairs other than requested or delivery of spare parts other than requested,
• about the delivery of goods in closed packaging, which the consumer has removed from the packaging and for reasons of hygiene it is not possible to return it,
• about the delivery of an audio or video recording or a computer program, if it has violated their original packaging,
• about the delivery of newspapers, periodicals or magazines,
• about accommodation, transport, catering or use of free time, if the entrepreneur provides these services within the specified period,
• concluded on the basis of a public auction in accordance with the law regulating public auctions, or
• about the delivery of digital content, if it was not delivered on a tangible medium and was delivered with the prior express consent of the consumer before the expiration of the withdrawal period and the entrepreneur informed the consumer before concluding the contract that in such a case he does not have the right to withdraw from the contract

The seller reserves the right to cancel the order for goods marked "Unavailable " if the goods can no longer be delivered or replaced with another model or if their price has changed significantly and the customer does not accept this before the purchase contract itself. The seller informs the customer about this situation. If part or all of the order has been paid, the money will be returned to the customer's account.

By law, the entrepreneur does not have the right to withdraw from the contract within 14 days and therefore return the goods.
Legal basis : § 419 and § 1810 of Act No. 89/2012 Coll., Civil Code

Protection of personal data

Information about customers is stored in accordance with the applicable laws of the Czech Republic, in particular with the Personal Data Protection Act No. 101/2000 Coll. as amended by later amendments and regulations. By concluding the contract, the buyer agrees to the processing and collection of his personal data in the seller's database after the successful completion of the contract and until the time of his written statement of disagreement with this processing.

The buyer has the right to access his personal data, the right to correct it, including other legal rights to this data. Personal data can be deleted from the database based on the customer's written request. The personal data of customers are fully protected against abuse. The supplier does not transfer the personal data of customers to any other person. The exception is external carriers, to whom the personal data of customers is transferred to the minimum extent necessary for the delivery of goods.

Individual contracts are archived by the operator after their conclusion, in electronic form, and are accessible only to the shop operator.

The cost of using the means of communication at a distance

The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are covered by the buyer himself.
 

Order

Before confirming and sending the order, the customer is obliged to familiarize himself with the terms and conditions and study them properly, to contact the seller-operator with questions, e.g. about delivery conditions, the warranty period for individual items, etc.

The order becomes binding if you do not cancel it by email within two hours of sending it, i.e. confirming the order. We guarantee the correct content of the shipment by returning the paid amount in full!

Delivery dates and method of payment for goods

All goods that are skald are shipped on the basis of the credited payment of the invoice issued by us, in favor of the bank account. Goods with incoming payments after 5 pm are dispatched the next working day.

For products, the stock of which is reduced by accepting orders from other customers, the date and time of receipt of your binding order by our system determines the satisfaction of the order. Orders are subject to manual processing on working days between 9 a.m. and 5 p.m.

For products whose stock is lower than the quantity you ordered, you will be contacted back and you will be offered a delivery date, ranging from 2 to 60 days, depending on the destination and method of delivery from our supplier to you. The products will only be delivered based on the agreement of the delivery conditions and the payment of the advance invoice in terms that will be mutually accepted.

Payment for goods can be made by non-cash transfer to the bank account of the supplier operator.

Invoicing, VAT deduction

An invoice, a tax document, is always part of the delivery of the ordered goods. We are VAT payers, the invoice always contains the VAT breakdown and all other details of the tax document.

In the case of sales outside the EU, VAT will not be charged according to applicable regulations.

If the object of purchase does not have a warranty certificate, the attached tax document or its copy will serve as a warranty certificate.

Prices

All prices are stated without and including 21% VAT, we are VAT payers. The price is given for the available stock item. Zero price stock items are updated, if you are interested in this item, please inquire about it, we will prioritize it in processing and post the price upon inquiry.

Classification into price categories takes place on the basis of the operator's evaluation of the customers' monthly turnover.

RONITAN s.r.o. reserves the right to change the price in the event of a change in the prices of our supplier and in cases where the purchase price is linked to the exchange rate of foreign currencies.

The supplier uses the company PPL, DPD, and Czech Post to prepare shipments, with delivery within 24 hours.

Czech Post cash on delivery 120,- in advance to account 80,- PPL service 150,-

They will transfer at least 15 EUR within the EU, it depends on the destination

However, the supplier is not responsible for the transport company (for delays in the delivery of goods, damage to goods during transport, etc.), all delays, detected obvious damage to the shipment must be resolved immediately with the carrier, do not accept the shipment, in case of damage to the packaging, and notify the supplier of this fact by phone and by email. Upon email request, we can provide the customer with the information needed to track the delivery of shipments on the carrier's Internet.

Warranty, making a claim

1. The company RONITAN s.r.o. furthermore, as a supplier, it provides a guarantee to its wholesale customers for the purchased goods.
2. The period for which the guarantee is provided is calculated from the date of sale of the goods and is 24 months. For individual products, this time is limited to the lifetime of the product, which is stated by the manufacturer. At the same time, it is limited by the time for which the guarantee is provided by our supplier and is calculated from the time of our purchase of the product from our supplier.
3. In order to apply for a claim, it is essential that the seals and stickers on the product are not removed from the product. When installing the product, it applies to GSM service parts, first install the item of purchase into the device and model for which it is intended, test its functionality and then remove the protective film on the edge of which there may be a seal or sticker. If you first remove the protective film, the supplier will proceed in the assessment according to point 6. For service parts, our seal and all other seals of our suppliers located on the product must not be damaged.
4. The buyer undertakes to deliver the object of the complaint at his own expense to the supplier's address:

• RONITAN s.r.o
• online shop lcddispleje.cz
• Údolní 36, Brno , Brno 60200, Czech Republic

together with the original or a copy of the purchase receipt and a duly completed complaint form (we will send it to you by email) or the Complaint form for download here: Complaints_ proto k ol.pdf, where you fill in your personal contact information, describe the defect with which you are sending the goods to the complaint.

5. The supplier is not responsible for damage to the product during transport - please deliver the object of the complaint with insurance.
6. The supplier is not responsible for defects caused by unprofessional handling, and installation and for damages that subsequently arise when product defects occur.
7. The buyer loses the warranty in the event of mechanical damage occurring during the shipment/acceptance of the goods by the customer.
8. The warranty does not apply to subgroups of the product such as integrated circuits, etc.

All goods sold by us are intended for the Czech and EU markets and are subject to the full warranty conditions. The warranty for the goods sold is at least 24 months, for selected goods up to a lifetime. This time for individual products is limited by the product's lifespan, which is stated by the manufacturer or our supplier ( we will inform you about the length of the product's warranty period before ordering and delivering the goods to you upon your inquiry regarding the ordered products).

Cancellation of orders

You can cancel your order within two hours of placing the order by email to: Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript.In the case of wholesale sales abroad within the EU to: Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript.

In case of non-compliance with the delivery date on our part, about which you, for example, in the event of an unexpected shortage of the goods you ordered in stock, we will contact you. We will suggest the next procedure for solving your order or you have the right to cancel it.

In case of payment by transfer to our account and subsequent cancellation by us or by the customer, we will immediately transfer the amount paid back to the account from which it was credited.
 

Compensation for wear and tear (damage)

buyer acknowledges that if the goods returned by the buyer are damaged, worn, or partially consumed, the seller is entitled to compensation for the damage caused to the buyer. The seller is entitled to unilaterally set off the claim for payment of the incurred damage against the buyer's claim for a refund of the purchase price.
 

Final Provisions

The seller handles consumer complaints via the electronic address Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript.. In the case of wholesale sales abroad within the EU to the address: Tato e-mailová adresa je chráněna před spamboty. Pro její zobrazení musíte mít povolen Javascript.

The seller will send information about handling the buyer's complaint to the buyer's email address.

The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection exercises supervision over the area of personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.

These terms and conditions apply as stated on the seller's website on the day the purchase contract is concluded. After its confirmation, the consumer's order is archived as a concluded contract between the buyer and the seller for the purpose of its fulfillment and other records, and its status is accessible to the buyer. The contract can be concluded in the Czech language, or in other languages, as long as this is not the reason for the impossibility of concluding it. By purchasing, the customer agrees to receive business communications from RONITAN s.r.o

These terms and conditions allow the consumer to archive and reproduce them. At the moment of concluding the purchase contract, the buyer accepts all provisions of the terms and conditions in the wording valid on the day the order is sent, including the price of the ordered goods indicated in the confirmed order, unless otherwise demonstrably agreed in a specific case.
 

These conditions become effective on 1 January 2019